You can easily return the product! In the case you are not 100% satisfied with the product, you can return it within 14 days from the date of purchase. Even the return fee will be borne by matjar panda to provide the best pet owner experience. You can contact us anytime, and we will help you.


1.  Return policy includes all Matjar Panda's products 

2. The product must be in the same condition as the original purchase and wrapped in its original cover .The product should not be used or opened 

3. In case the pet owner purchases the product via Mada , Visa card , or Mastercard and the pet owner wishes to get a refund , the payment will be refunded to the same Visa card , Mastercard , or Mada  from which the purchase was made and the return period will be subject to the policy of the bank. whether the payment is in cash upon receipt or during a bank transfer , we will transfer the value of the product to the customer's bank account after taking his bank account information , and the customer can get a gift card instead of getting a refund transferred to his card or bank account

4.In case you receive the wrong product , a product that doesn’t meet its specifications ,or a product that is in an improper condition , Matjar panda will bear the shipping and replacement fees

5. We do not provide an exchange policy , only returning is allowed

The money will be returned after checking the condition of the product in the panda distribution center . If you wish to return the product , please contact us here .

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